Join process excellence and lean leaders at the Business
Process Excellence for Telecomm and Utilities conference, this year's
thought-sharing platform exclusive to the Telecomm and Utilities
industries.Leading lights and
visionaries in the telecoms and utilities world of Process Excellence will
share best practices, benchmarking, stories from the front line, and
innovation, discussing critical issues such as:
Matching the needs of the customer with the voice of
the business to drive growth
Leveraging Business Excellence to create a more
sustainable and innovative business model
Optimising customer processes through continuous
improvement
Leveraging BPM for end to end process excellence
Increasing business agility in a competitive market
using BPM and Process Excellence
This year's speaker faculty includes:
Jürgen Mees, Head of Business Excellence, Deutsche
Telekom AG
Cem Miralay, Director Call Centre & Systems
Transformation, British Gas
Conferences 